PROPERTY MANAGEMENT | MARKETING | TENANT SCREENING | RENT COLLECTION | MAINTENANCE | ACCOUNTING | EVICTION
| OWNER FAQ'S
ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONS
Are you licensed?
Yes, we are a licensed property management company with the Texas Real Estate Commission (TREC). Our team adheres to all local, state, and federal regulations to ensure compliance and provide you with professional services.
Can I reach you after hours?
Absolutely. Our commitment to excellent service extends beyond regular business hours. You can reach our dedicated team for assistance or emergencies after hours through our designated contact channels.
Can you put the money directly into my account?
Yes, we offer direct deposit services for your convenience. This ensures a seamless and timely transfer of funds directly into your designated bank account.
Do I get to see the lease or sign it?
No, property owners do not directly review or sign the lease. This process is managed by our experienced team to ensure compliance with local regulations and legal standards. Our role is to handle the complexities of lease agreements, allowing you to benefit from a professionally managed property without the need for direct involvement in the lease signing process.
Do you sell real estate too?
Absolutely. Besides managing properties, we offer a distinct advantage – a smooth transition if you ever decide to sell or buy. Our in-depth knowledge of your property gives us an edge in marketing it effectively. And, if you're looking to invest in another property, our dual expertise simplifies the buying process for you.
How and when do I get my rent payments?
You will receive your rental income via ACH through regular monthly disbursements.
How is rent collection handled?
We utilize a secure and efficient rent collection system. Tenants can make payments online and in person. We closely monitor and follow up on any overdue payments promptly.
How long of a lease do you sign?
We write all leases for a 12 month term with the option to renew based on tenant performance.
How much security deposit do you charge the tenant?
Typical security deposits are equal to one month's rent with the exceptions being special circumstances such as credit history or rental history situations.
How soon can you start managing my property?
We aim to start managing your property as soon as all necessary paperwork is completed and agreements are in place. The timeline may vary, but we prioritize a swift and efficient onboarding process, typically within 1-2 days.
What type of properties do you manage?
We manage a variety of residential properties, including single-family homes, 1-4 multi-family units, and condominiums. Our expertise extends across diverse property types.
What type of reports do I get and how often?
You will receive a regular monthly financial statement detailing income and expenses. Additionally, we provide updates on property maintenance and any relevant issues.
Who holds the tenant security deposit?
The tenant's security deposit is securely held in our designated property management trust account in compliance with local laws and regulations. This ensures transparency and proper handling of funds.